Privacy Policy

Effective and last updated:

This Privacy Policy explains how Orkvix (“Orkvix”, “we”, “us”) collects, uses, shares and protects information when you visit orkvix.com or use our Shopify app OCart. We collect only what we need to run our products, and we never sell personal information.

1. Who we are

Orkvix builds apps for Shopify merchants. For information we collect through this website and for our merchant relationship, we are the controller. When OCart processes information about a merchant’s customers on that merchant’s behalf, the merchant is the controller and we act as a processor (service provider). Questions? Email orkvix@gmail.com.

2. What this policy covers

  • Visitors to this website.
  • Merchants who install or use OCart (“merchants”).
  • Shoppers who visit a store that uses OCart (“shoppers”).

Shopify’s own handling of data is covered by the Shopify Privacy Policy.

3. Information from this website

  • Messages you send us. The contact form opens your own email app. We receive only what you choose to send, such as your name, email address, store URL and message.
  • Technical data. Our hosting and content delivery provider automatically processes standard request data (IP address, browser type, pages requested, date and time) to deliver the site and protect it from abuse.
  • Cookies. This website does not use advertising or analytics cookies. If we add analytics later, we will update this policy and ask for consent where the law requires it.

4. OCart: information about merchants

When you install OCart, Shopify shares information with us under the permissions you approve. We store:

  • Store details: shop domain, store name, the store owner’s name, store email and phone, store address, currency, time zone and Shopify plan.
  • Access credentials: the access tokens Shopify issues to the app, stored encrypted.
  • App settings and content: your side cart design, templates, rewards, upsells, product page offers and custom content.
  • Order analytics: for orders placed in your store, the order ID and number, totals, currency, refunds, status and dates, and for items added through OCart, the product ID, quantity, revenue and discount. When installed, we import the last 60 days of orders so analytics work straight away.
  • Billing records: the number of orders counted each billing cycle and the resulting charges, which Shopify bills to you.
  • Support conversations: messages you send through the in-app chat or by email. The in-app chat shares your store name so we can help you faster.

5. OCart: information about shoppers

OCart is designed to avoid collecting shoppers’ personal information. We do not store shoppers’ names, email addresses, phone numbers, shipping addresses or payment details. Order analytics contain order numbers and amounts only.

On the storefront, the side cart reads the cart that Shopify already provides to show items, offers and rewards. It may use the browser’s session storage for functional settings, such as remembering that terms were accepted during the visit. It does not use tracking or advertising cookies. Discounts are calculated by Shopify at checkout.

6. How we use information

  • To provide, maintain and improve OCart and this website.
  • To show merchants the analytics they ask for, such as revenue from offers.
  • To calculate usage-based charges through Shopify billing.
  • To provide support and send important service messages.
  • To keep our services secure, prevent fraud and fix problems.
  • To meet legal, tax and accounting obligations.

We do not sell or rent personal information, we do not share it for cross-context behavioral advertising, and we do not use it for automated decisions that have legal effects.

  • Contract: to provide OCart to merchants who install it.
  • Legitimate interests: to secure and improve our services, answer enquiries and keep business records, balanced against your rights.
  • Legal obligation: to keep billing and tax records.
  • Consent: where we ask for it. You can withdraw it at any time.

8. Who we share information with

We share information only with service providers that help us run our services, under contracts that require them to protect it:

  • Shopify: the platform the app runs on, and our billing provider.
  • Cloud hosting and content delivery providers: to host the app, its database and this website.
  • Live chat provider (tawk.to): for in-app support conversations.
  • Email provider: for support emails.

We may also disclose information if required by law, to protect our rights or users’ safety, or as part of a merger or acquisition, in which case this policy continues to apply.

9. International transfers

Our team and service providers may process information outside your country. When we transfer personal information from the EEA, UK or Switzerland, we rely on appropriate safeguards such as the European Commission’s Standard Contractual Clauses or an adequacy decision.

10. How long we keep information

  • While OCart is installed, we keep your store data for as long as you use the app.
  • After you uninstall, Shopify sends us a data erasure request 48 hours later. We then delete your app settings, designs, offers and order analytics, remove your store’s contact details and access tokens, and keep only minimal records we need by law, such as billing records.
  • Shopper data requests: we respond to Shopify’s customer data and erasure requests. Because we don’t store shoppers’ personal information, there is usually nothing to return or delete.
  • Support messages are kept for as long as needed to help you, and then deleted.

11. Your rights

Depending on where you live, you may have the right to:

  • access the personal information we hold about you, and get a copy of it;
  • correct inaccurate information;
  • delete your information;
  • restrict or object to some processing;
  • receive your information in a portable format;
  • withdraw consent; and
  • complain to your data protection authority.

California and other US states: you have the right to know, delete and correct personal information, and to opt out of its sale or sharing. We do not sell or share personal information as those laws define it. We will not treat you differently for using your rights.

Shoppers: OCart processes store data on behalf of the merchant, so please contact the store you shopped with first. We will help the merchant respond.

To use your rights, email orkvix@gmail.com. We will reply within 30 days and may need to verify your identity.

12. Security

We use HTTPS for all connections, encrypt Shopify access tokens at rest, verify every Shopify webhook signature, limit access to production systems, and collect only the data we need. No method of transmission or storage is 100% secure, but we work hard to protect your information. If a breach affects you, we will tell you and the relevant authorities as the law requires.

13. Children

Our services are for businesses and are not directed to children under 16. We do not knowingly collect children’s personal information.

14. Changes to this policy

We may update this policy as our products or the law change. We will change the date at the top, and for significant changes we will notify merchants in the app or by email.

15. Contact us

Orkvix
Email: orkvix@gmail.com